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Service Level
Bulutlan Edge Cloud public cloud services come with a 99.9995% SLA. Hardware and software are 1:1 redundant; if a storage node fails, the system carries on through another node at the same performance after an interruption measured in seconds.
Bulutlan Edge Cloud hardware and software are designed to run 1:1 redundant at the same performance. For example, if a storage node fails, the system carries on through another node at the same performance after an interruption measured in seconds, with no performance bottleneck.
For higher continuity at the application layer, you can run workloads active-active across the İstanbul and Konya data centers.
The SLA covers the availability of Bulutlan Edge Cloud infrastructure services. Covered services and exclusions are defined in the service agreement.
Availability is measured and reported using the method and periods set out in the service agreement.
The service credits and rates that apply if availability falls below the committed level are set out in the agreement.
How and through which channel service credit claims are submitted is defined in the agreement.
This page is a general summary of the SLA. For scope, measurement method, exclusions and service credit terms, the text of the service agreement you sign is binding. See the Service Agreement page for details or get in touch with us.
The SLA covers the availability of Bulutlan Edge Cloud infrastructure services. Your application's availability also depends on its architecture; with an active-active setup across İstanbul and Konya, Auto-Scale and load balancing you can build high availability at the application layer too.
The SLA for On-Premises Cloud installations is 99.999+, with 24/7 proactive monitoring and management by the vendor.
With Standard support you can reach us by phone, email and remote session during business hours and by email outside them; with Premium support, by phone, email and remote session at any hour.
Create your account, or review your continuity requirements with our experts.