For SaaS
SaaS teams with customer SLAs
Choose Premium for production environments that need fast response at night and on weekends too.
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Licenses and Support
Standard support is included free with every service and monitors your infrastructure 24/7. For critical workloads, Premium support adds 24/7 professional support you can reach by phone outside business hours, with response within one hour.
Architecture
Both levels include 24/7 infrastructure monitoring. The difference is response time and which channels you can use outside business hours. Response times apply on a best-effort basis.
Capabilities
Your infrastructure is monitored around the clock at both the Standard and Premium levels.
Included with every service: phone, email and remote access during business hours, and email outside them.
With Premium, requests are picked up within 1 hour on a best-effort basis.
Premium gives you 24/7 professional support by phone, email and remote access, during and outside business hours.
Premium support costs 30% of your monthly service total, with a 100 USD minimum.
Use cases
For SaaS
Choose Premium for production environments that need fast response at night and on weekends too.
Start with free Standard support and 24/7 monitoring, then move to Premium as your product grows.
Share the after-hours operations load with a professional support team through Premium.
Monthly, USD, excluding VAT
| Pricing | Unit | Unit price |
|---|---|---|
| 24/7 Professional Support, in and out of business hours (response within 1 hour)30% of the monthly project total. Starts at a minimum of 100 USD. | Unit | %30 |
Standard support is free. Premium support is 30% of the monthly service total, with a 100 USD minimum. Prices exclude VAT.
No. Standard support is included with every service at no cost.
Premium support is 30% of your monthly service total. For example, an account with a 1,000 USD monthly total pays 300 USD for Premium. If the calculated amount is below 100 USD, the 100 USD minimum applies.
Response times are targets applied on a best-effort basis; they are not a commitment to a resolution time.
With Standard, you can reach us by email outside business hours. With Premium, phone, email and remote access are all available after hours too.
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