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Managed Services
Standard support, included with every service, provides 24/7 infrastructure monitoring. Managed Database and Managed Kubernetes reduce operational work, and for critical workloads Premium support adds 24/7 professional support with response within 1 hour.
Challenges
In SaaS teams infrastructure usually rests on a few people, and on-call duty, updates and backup checks take time away from building the product.
Cluster setup, database configuration and day-to-day maintenance are each a specialty of their own.
Incidents happen at night and at weekends too, so you need a team you can reach outside working hours.
Our approach
Products used
Support PlansStandard support is included free with every service. Premium adds 24/7 phone support and response within 1 hour (best effort).Explore product
Managed DatabaseA 24/7 managed database service, ready in minutes. Automation, reporting and a range of deployment scenarios.Explore product
Managed KubernetesManaged Kubernetes clusters ready in 5 minutes through the UI and wizards, with no command line required.Explore product
BackupSnapshot-based data protection, backups to object storage, and Zadara B2OS backups locally or to a second data center.Explore product
Managed Cloud ServerVirtual servers ready in seconds and billed by the hour. Z2 to Z16 profiles with SSD and NL-SAS disk options.Explore productOutcomes
The infrastructure layer is monitored at all hours, so issues are picked up without waiting for you to notice them.
Response times and contact channels are defined by your support plan, so you know who to reach and how.
The burden of database and Kubernetes upkeep shrinks, leaving engineering time for work your customers value.
Standard support is included with every service: 24/7 infrastructure monitoring and support, response within 24 hours, phone, email and remote sessions during business hours, and email only outside them. Premium support adds 24/7 professional support, response within 1 hour and phone, email and remote sessions at any hour. Response times are best effort.
It is 30% of your monthly total, with a minimum of 100 USD. Prices are in USD and exclude VAT.
Managed Database comes with a range of deployment scenarios, and the configuration is quoted to fit your needs. Talk to an Expert to find the right option.
On-Premises Cloud includes 24/7 proactive monitoring and management by the vendor, with an SLA of 99.999+.
Open a free trial account or talk your needs through with an expert.