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Support
Standard support is included free with every service. For critical workloads, you can choose 24/7 Premium support with a one-hour response target.
0 850 309 1 309. Available during business hours with Standard support, and both during and outside business hours with Premium.
info@bulutlan.com. E-mail is available in both plans, during and outside business hours.
When needed, our experts assist over a remote session: during business hours with Standard, at any time with Premium.
Creating and tracking support requests in Bulutlan Console is coming soon.
| Standard | Premium | |
|---|---|---|
| Price | Included with all services, free | 30% of the monthly total, minimum 100 USD |
| Coverage | 24/7 infrastructure monitoring and support | 24/7 professional support |
| Response time | Up to 24 hours (best effort) | Within 1 hour (best effort) |
| During business hours | Phone, e-mail, remote session | Phone, e-mail, remote session |
| Outside business hours | E-mail only | Phone, e-mail, remote session |
Edge Cloud public cloud services come with a 99.9995% SLA. According to our infrastructure partner RNG Technology, hardware and software run with 1:1 redundancy; if a storage node goes down, service continues at the same performance after an interruption measured in seconds.
See the SLA page for scope and measurement, and Support Plans for plan details.
No. Standard support is included free of charge with every service.
The Premium support fee is 30% of your monthly service total, with a minimum of 100 USD per month. Prices exclude VAT.
Phone and remote support outside business hours are part of the Premium plan. With Standard, you can reach us by e-mail outside business hours.
Talk to one of our experts about which plan fits you, or review the plan details.